lipoqq Privacy Policy
This page describes what we collect when you use lipoqq on Android or iOS, and how we keep that data protected. When you download our app, log in via your phone, or complete a deposit through DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we gather information needed to operate the platform securely. We do not sell your data to advertisers, and we only share information with payment processors and regulatory authorities where required by law.
Our privacy commitments are straightforward: we use industry-standard encryption to protect your account details and payment information, we keep your session data separate from payment data, and we give you access to everything we hold about you. This policy explains what we collect, why, and how we keep it safe.
We at lipoqq have designed this policy to be clear and complete. If you have questions after reading it, our support team is available to help clarify how we handle your information.
What Data We Collect on lipoqq
We collect your data at several points. When you create an account, we ask for your email address, phone number, and full name. This is mandatory—without it, we cannot verify your identity or process your transactions. We also collect your date of birth and a copy of your identity document (passport, national ID card, or driver's license) before your first withdrawal. This Know Your Customer (KYC) step is required by law and by our payment processors.
When you make a deposit, we collect the payment method you choose—whether that's DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—and the amount. We do not store your full payment credentials on our servers. Instead, payment data is processed through encrypted channels and stored only by the payment provider you selected. Your account balance is calculated from your transaction history and stored in our database, but the payment card or account number itself is never kept by lipoqq.
Session and Usage Data
We collect information about how you use lipoqq. This includes your login times, the device you're using (Android or iOS), your mobile network type, and the games or sports markets you access. We use this data to improve the platform—for example, if we see that many users on 4G networks experience slow load times, we optimise for that. We also use it to detect unusual account activity and protect your account from unauthorised access.
We store your transaction history—all deposits, withdrawals, and settlements—so you can review it anytime in your account dashboard. This history is visible only to you and to our support team if you contact us. We do not share it with external parties unless required by law or a court order.
How We Use Your Data
We use your personal information to provide lipoqq's services. This includes verifying your identity for compliance with Indonesian and international anti-money-laundering regulations, processing your deposits and withdrawals, settling game outcomes, and maintaining your account balance. When you deposit via mobile banking or withdraw to your local payment account, those transactions pass through payment processors who see only the information needed to complete the transfer—your name, account number, and amount.
We also use your data to contact you about account security. If we detect unusual login attempts from a new location, we send you a message. If your withdrawal is delayed, we notify you of the reason. We do not use your email or phone number to send promotional messages unless you have explicitly opted in.
Our support team accesses your data only to help with account issues, payment problems, or game disputes. They cannot see your password or full payment details, only the last four digits of your payment method and your transaction history. All support conversations are logged for quality and compliance purposes.
Third-Party Processors
We work with several vendors to operate lipoqq. Payment processors for online payment, e-wallet, mobile banking, local payment, and online payment handle e-wallet deposits and withdrawals. e-wallet, mobile banking, local payment, and online payment receive e-wallet scan payments and virtual account transfers. Identity verification providers confirm your KYC documents. Cloud infrastructure providers host our servers. Each of these vendors has signed a data-processing agreement with lipoqq and is required to protect your data to the same standard we do.
We choose vendors based on their security certifications and compliance track record. We do not sell your information to any third party. Vendors receive only the data they need to perform their service. For example, mobile banking processors see your name and transaction amount, but not your account balance or gaming history.
We at lipoqq keep your payment data, account information, and identity documents protected with industry encryption and restricted access. Your trust is central to how we operate.
Your Rights and Our Commitments
You have the right to access all data we hold about you. Log in to your lipoqq account and visit the Account > Data section to download a copy of your personal information, transaction history, and documents. You can also request deletion of non-essential data—for example, your address can be deleted if you no longer use lipoqq, though we must retain your name and identity document for compliance purposes.
You can update your account information (email, phone, address) at any time through Account > Settings. If you want to delete your account, contact our support team. We will close your account and remove your non-essential data within 30 days, though we may retain transaction records if required by law.
We do not use cookies to track you across the web or share your data with advertisers. Cookies on lipoqq are functional only—they store your login session and game preferences. You can clear cookies anytime in your phone's browser settings without losing access to your account.
Data Retention and Jurisdiction
We keep your account data for as long as your account is active. After you delete your account, we retain transaction records for seven years to comply with Indonesian financial reporting rules. Identity documents are deleted after two years unless required for an active dispute or investigation.
Our servers may sit outside Indonesia, but all data is processed and encrypted in transit. We comply with Indonesian data protection principles and the terms of our agreements with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. If you are located in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data is subject to local law and our privacy obligations.
Contact and Updates
If you have questions about this policy or want to exercise your data rights, contact our support team via the Help section in your account. We respond to privacy inquiries within 5 business days. If you believe we have mishandled your data, you may lodge a complaint with our support team or, if you remain unsatisfied, with the Indonesian information commissioner's office.
We update this privacy policy from time to time. We notify you of material changes via email and request your consent before the change takes effect. Continued use of lipoqq after a policy update means you accept the new terms. This policy was last updated in 2025.